Refund Policy
Refund Policy
1. Policy Summary
We work hard to make every booking and purchase smooth and reliable. This Refund Policy explains how cancellations and refunds are handled for any product or service booked through our platform. Please note that many bookings are fulfilled by third-party suppliers, and refund eligibility is primarily based on the supplier’s terms displayed during checkout and in your confirmation.
2. Situations Where a Refund May Be Considered
A refund request may be reviewed in cases such as:
• You cancel within the cancellation period that applies to your booking.
• You were charged more than once, or a payment error occurred due to a technical issue.
• The service cannot be delivered because of unexpected events outside reasonable control (including force majeure).
You must provide booking/payment proof (confirmation email, invoice, or transaction receipt) when requesting a refund.
3. Cancellation Rules and Refund Timing
• You may request cancellation within 5 days from the purchase date for a full refund only if the booking is refundable and the supplier’s policy permits cancellation during that period.
• Requests submitted after the applicable cancellation window may be rejected, unless special circumstances apply.
• If a refund is approved, it is usually processed within 7 business days. Bank/payment provider processing times may extend the final settlement.
4. Non-Refundable Charges and Bookings
Some transactions are not refundable, including (but not limited to):
• Service fees, processing fees, and payment gateway charges, except where required by law.
4.1 Accommodation / Hotel Bookings (Not Refundable When)
Hotel/accommodation bookings may be non-refundable when:
• You cancel after the free cancellation deadline (if available).
• You do not check in (no-show) or you check out early.
• The booking was made under special rate conditions (restricted, discounted, promotional, or non-refundable rates).
4.2 Tours, Tickets, and Activities (Not Refundable When)
Tours/tickets/activities may be non-refundable when:
• The booking is stated as “Non-Refundable” or “No Cancellation.”
• You cancel within the operator’s restricted window (e.g., 24/48/72 hours before the start time).
• You miss the start time due to late arrival or no-show.
5. How to Request a Refund
To submit a refund request:
1) Email us at info@clearroutedocs.com
2) Include your booking/order reference and reason for the request
3) We will review your request and reply within 2-3 business days
6. Cancellations Made by Us
In rare cases, we may cancel a booking due to circumstances beyond our control (such as government restrictions, natural events, or technical failures). Where applicable, we will offer either:
• a refund (subject to supplier rules), or
• an alternative arrangement of similar value, depending on availability.
7. Bookings Made via Partners or Third-Party Platforms
If you purchased through a partner or third-party website, their refund rules may apply and you may need to submit the refund request directly to them. We may not have access to their payment systems and cannot control decisions, timelines, or outcomes managed by third parties.
8. Contact
For questions about refunds, cancellations, or a specific booking, contact:
Email: info@clearroutedocs.com
+86-551-9232
World Financial Plaza B, F-69, Hefei City, Anhui Province, 230061, CHN