Privacy Policy
Privacy Policy
At clearroutedocs.com, we recognise the importance of protecting your personal information and aim to manage it with care at every stage. Whether you book a tour with us or explore services from our trusted partners, we want you to understand how your information is handled.
Our platform offers two types of travel services. We provide our own tours and also guide you to external travel providers via affiliate links. When you book directly with us, we collect the details needed to organise your tour and communicate with you. When you book through an affiliate link, all information for that booking is handled entirely by the third party, not by us.
This Privacy Policy outlines how we collect, use, share, and safeguard your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Our Role as a Direct Tour Provider and Affiliate Partner
clearroutedocs.com supports travelling the world through two service streams.
For our direct tours, we collect only the information required to arrange your booking, keep in contact with you, ensure safety, and deliver the services you choose.
For our affiliate services, we feature recommended partners including economybooking.com, trip.com, localrent.com, Tiqets, and others. When you book through these links, the affiliated provider is fully responsible for collecting and managing your information. We do not receive payment details, booking records, or identification documents relating to these services.
Each partner has its own privacy practices, so we suggest reviewing their policies before completing a booking. Their own policies set the rules for how your personal information is gathered, handled, and safeguarded.
2. Information We Collect
Full name
Email address
Phone number for direct bookings
Information you provide through forms, messages, or comments
We do not collect or store payment information, identification documents, or booking history for affiliate services. The third-party provider handles these details.
3. How We Collect Personal Information
Book a tour directly with us
Join our newsletters or updates
Contact us through email or website
Submit feedback or comments
If you share information about someone else on their behalf, you confirm that you have their consent and that they understand this Privacy Policy.
4. How We Use Your Information
Answering enquiries and providing support
Processing bookings for our direct tours
Sending newsletters or offers when you choose to receive them
Improving our website using anonymous analytics data
You may unsubscribe from promotional messages at any time by clicking the link in our emails.
5. Advertising and Personalisation Settings
We and selected marketing partners may use browsing data to provide advertising that matches your interests. You can opt out through:
NAI Consumer Opt-Out (US & global)
DAA WebChoices (US)
EDAA Your Online Choices (Europe/UK)
Using the AppChoices app for mobile devices:
Please note:
- Opt-outs apply only to the browser or device used
- Clearing cookies may remove your saved preferences
- You may still see advertising that is not personalised
6. Cookies and Analytics
Cookies help our website operate smoothly and allow us to understand how visitors use the site. They may include:
Essential cookies that support core functions
Analytics cookies that help us understand visitor behaviour
Preference cookies to remember your settings
You may disable cookies in your browser, although some features may not work correctly.
7. Third Party Services and External Links
Our site includes links to external travel providers. Once you leave our website:
- The third party’s privacy rules apply
- We cannot control how your information is handled
We recommend reviewing their policies before sharing any personal information.
8. How We Share Information
We do not sell or trade your personal information. We may share data only:
When required by law
With your consent
When we are working with service providers who support our website or direct tours
All third parties we work with must follow strong security and privacy standards.
9. Protecting Your Information
We use recognised security measures to protect the personal information we hold. Access to your information is restricted to staff who need it to perform their work.
Despite our efforts, no online system is completely secure. You acknowledge the general risks associated with the internet by using our website.
10. Information Stored Overseas
Some affiliate partners operate in other countries. If you choose to book with them, your information may be processed or stored overseas and handled in accordance with their policies. We recommend reviewing their privacy terms before making a booking.
11. Access to Your Information
You may request access to the personal information we hold about you and ask us to correct it if needed. We respond to these requests promptly and securely.
You can contact us at: info@clearroutedocs.com
12. Updates to This Policy
We may revise this Privacy Policy when the law changes, when our services evolve, or when we improve our privacy and data practices. The newest version will always be published on our website. Continuing to use our site confirms your acceptance of the updated policy.
13. Concerns or Questions
If you believe we have not handled your information in line with this Policy, please contact our Privacy Officer. We will review your concern carefully and may need to confirm your identity before addressing certain matters.
14. Opting Out of Direct Marketing
Using the unsubscribe link in our emails
Contacting our Privacy Officer
You may continue to see advertising that is not based on your personalised interests.
15. Contacting Our Privacy Officer
If you have questions, need to update your information, or want to learn more about how we handle personal data, please reach out to our Privacy Officer.
Email: info@clearroutedocs.com
+86-551-9232
World Financial Plaza B, F-69, Hefei City, Anhui Province, 230061, CHN